Refund policy
At Appiloop Gas, customer satisfaction and safety are our top priorities. This Return & Refund Policy explains when products may be returned, exchanged, or refunded. By placing an order with Appiloop Gas, you agree to the terms outlined below.
1. OUR COMMITMENT
We strive to deliver high-quality LPG gas cylinders, gas refills, and gas accessories safely and promptly. If there is an issue with your order, we will work with you to resolve it as quickly as possible.
2. PRODUCTS ELIGIBLE FOR RETURNS
You may be eligible for a return, replacement, or refund if:
You received the wrong product.
Your order arrived damaged during delivery.
The product has a verified manufacturing defect.
The product was incomplete upon delivery.
A gas cylinder is leaking or unsafe when delivered.
Any issue must be reported within 48 hours of delivery.
3. LPG GAS CYLINDERS
Due to health and safety regulations, filled LPG gas cylinders cannot be returned or refunded once they have been delivered and accepted by the customer, except where:
The cylinder is leaking upon delivery.
The cylinder has a manufacturing defect.
The incorrect cylinder size or type was delivered.
The cylinder was damaged during transport before delivery.
Customers are encouraged to inspect the cylinder before accepting delivery.
4. CYLINDER EXCHANGE POLICY
Appiloop Gas offers cylinder exchange services.
To qualify for an exchange:
The cylinder must be empty.
The cylinder must not have been tampered with.
The cylinder must be safe to handle.
The cylinder must comply with applicable LPG safety standards.
Appiloop Gas reserves the right to refuse the exchange of any cylinder that is severely damaged, unsafe, modified, or unsuitable for refilling.
5. ACCESSORIES
Gas accessories such as regulators, hoses, fittings, and connectors may be returned within 7 days of purchase if they:
Are unused.
Are in their original packaging.
Include proof of purchase.
Are in resalable condition.
Products showing signs of installation, misuse, or damage caused after delivery may not qualify for a refund or exchange.
6. NON-RETURNABLE ITEMS
The following products cannot normally be returned:
Filled LPG gas cylinders that have been accepted by the customer.
Products damaged due to misuse, negligence, improper installation, or unauthorised repairs.
Custom or special-order items.
Clearance or promotional items marked as final sale, unless otherwise required by law.
7. DAMAGED OR INCORRECT ORDERS
If your order is damaged, defective, or incorrect, please contact Appiloop Gas as soon as possible.
To help us process your request, please provide:
Your order number.
Your name and contact details.
Photographs of the product (where applicable).
A brief description of the issue.
We will investigate the matter and determine the appropriate resolution, which may include a replacement, exchange, repair, or refund.
8. REFUNDS
Where a refund is approved:
Refunds will be issued using the original payment method wherever possible.
Refunds are generally processed within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.
Delivery charges are generally non-refundable unless the return is due to an error made by Appiloop Gas or the product was defective upon delivery.
9. ORDER CANCELLATIONS
Customers may cancel an order before it has been dispatched or before a delivery driver has been assigned.
Once an order has been dispatched for delivery, cancellation may no longer be possible.
If a cancellation is approved after payment has been processed, Appiloop Gas may deduct any applicable payment processing or delivery costs where permitted by law.
10. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
Providing accurate delivery information.
Ensuring someone is available to receive the order.
Inspecting products at the time of delivery.
Following all LPG safety instructions.
Using approved gas equipment and accessories.
11. YOUR RIGHTS UNDER SOUTH AFRICAN LAW
Nothing in this Return & Refund Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa) or any other applicable legislation.
Where the law provides additional consumer rights, those rights will always apply.
12. POLICY CHANGES
Appiloop Gas reserves the right to update or amend this Return & Refund Policy at any time. Any changes will be published on our website and will take effect immediately upon publication unless otherwise stated.
CONTACT US
If you have any questions about this Return & Refund Policy or wish to request a return, exchange, or refund, please contact us:
Appiloop Gas
Owner: Boemo Letsika
Email: info@appiloop.xyz
Telephone: +27 82653 3833
Business Address: 10 Zamile Close, Gugulethu
Our team is committed to resolving customer concerns fairly, efficiently, and professionally.