Shipping policy
At Appiloop Gas, we are committed to delivering LPG gas cylinders and accessories safely, efficiently, and on time. This Shipping Policy outlines how we process, dispatch, and deliver orders.
1. DELIVERY AREAS
Appiloop Gas currently delivers to selected service areas within South Africa.
Delivery availability depends on your location. Customers can enter their delivery address during checkout to confirm whether delivery is available.
If your area is outside our service zone, we will notify you as soon as possible and, where applicable, issue a full refund.
2. ORDER PROCESSING
Orders are processed during our normal business hours.
Once your payment has been successfully received and verified, we will begin preparing your order for dispatch.
Orders placed outside business hours, on weekends, or on public holidays may be processed on the next business day.
3. DELIVERY TIMES
We aim to provide fast and reliable delivery.
Standard delivery target: Approximately 20 minutes from order confirmation, depending on your location, traffic conditions, weather, and order volume.
Delivery times are estimates only and are not guaranteed.
Unexpected circumstances may occasionally result in delays.
4. DELIVERY FEES
Delivery charges are calculated during checkout based on factors including:
Delivery location
Distance from our nearest delivery point
Order value
Promotional offers (where applicable)
The final delivery fee will be displayed before payment is completed.
5. RECEIVING YOUR ORDER
A responsible adult (18 years or older) must be available at the delivery address to receive LPG gas cylinders.
Before accepting your order, please inspect the products for:
Visible damage
Gas leaks
Incorrect cylinder size
Missing items
If you notice any problems, please inform the delivery driver immediately or contact Appiloop Gas as soon as possible.
6. FAILED DELIVERIES
A delivery may be unsuccessful if:
No one is available to receive the order.
The delivery address is incorrect or incomplete.
Access to the property cannot be obtained.
Delivery is considered unsafe.
Where a second delivery attempt is requested, additional delivery charges may apply.
7. DELIVERY DELAYS
Although we strive to deliver orders as quickly as possible, delays may occur due to circumstances beyond our reasonable control, including:
Heavy traffic
Severe weather conditions
Vehicle breakdowns
High order demand
Road closures
Public emergencies
Appiloop Gas will make reasonable efforts to keep customers informed of significant delays.
8. RISK AND OWNERSHIP
Ownership and responsibility for the products pass to the customer once the order has been delivered and accepted at the delivery address.
Customers should inspect their order immediately upon delivery.
9. SAFETY REQUIREMENTS
For safety reasons:
LPG cylinders will only be delivered to locations that can be accessed safely.
Our delivery personnel may refuse delivery if they believe conditions present a safety risk.
Customers should ensure that gas cylinders are stored in accordance with applicable safety guidelines after delivery.
10. INCORRECT DELIVERY INFORMATION
Customers are responsible for providing accurate delivery details.
Appiloop Gas is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
11. ORDER TRACKING
Where available, customers may receive updates regarding the status of their order by SMS, email, or other communication methods provided during checkout.
12. CHANGES TO THIS POLICY
Appiloop Gas reserves the right to amend this Shipping Policy at any time. Updated versions will be published on our website and will take effect immediately upon publication unless otherwise stated.
CONTACT US
If you have any questions about this Shipping Policy or your delivery, please contact us:
Appiloop Gas
Owner: Boemo Letsika
Email: info@appiloop.xyz
Telephone: +27 82653 3833
Business Address: 10 Zamile Close, Gugulethu
We are committed to delivering your LPG products safely, quickly, and with excellent customer service.